Cookie Policy
← Back to HomeLast updated: June 2026
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the website recognize your device and store information about your preferences or past actions.
2. How We Use Cookies
We use a minimal number of cookies to ensure our site works correctly and to understand how visitors interact with our service:
- Authentication: We use cookies to keep you logged in to your account. Authentication is handled by Auth0, which sets secure, httpOnly session cookies on your behalf. These cookies cannot be read by client-side JavaScript and are transmitted only over encrypted HTTPS connections.
- Analytics: We use Google Analytics cookies to collect anonymous information about how visitors use our site. This helps us improve the user experience and our service. Analytics cookies are only set after you provide consent. For more information, see Google's Privacy Policy.
- Security: We use cookies to help identify and prevent security risks.
3. Cookies We Set
The following table lists the specific cookies and storage items used by CustomAccess AI:
| Name | Provider | Type | Duration | Purpose |
|---|---|---|---|---|
| appSession | Auth0 | httpOnly, Secure cookie | Session / 7 days | Maintains your authenticated session so you stay logged in across page loads. |
| caai_cookie_consent | CustomAccess AI | localStorage | Persistent | Stores your cookie consent preference so we don’t ask again on every visit. |
| _ga | Google Analytics | Cookie | 2 years | Distinguishes unique users by assigning a randomly generated number as a client identifier. |
| _ga_<ID> | Google Analytics | Cookie | 2 years | Persists session state across page requests for analytics continuity. |
Privacy-First Analytics
While we use Google Analytics to understand site traffic, we remain committed to your privacy. These cookies collect data in an anonymous form, and we do not use them for advertising or cross-site tracking. We implement Google Analytics Consent Mode v2, which means analytics cookies are only set after you explicitly grant consent via our cookie banner.
Learn more about how Google handles data: Google Privacy Policy
4. Authentication Cookies
User authentication on CustomAccess AI is handled by Auth0, an industry-standard identity platform. When you log in — whether via Google, GitHub, or email — Auth0 sets a secure, httpOnly session cookie (appSession) to maintain your authenticated state.
This cookie is marked httpOnly (inaccessible to JavaScript) and Secure (only transmitted over HTTPS), ensuring your session cannot be intercepted or tampered with by client-side code.
5. Managing Cookies
Most web browsers allow you to control cookies through their settings. You can also update your analytics consent preference at any time using the cookie banner on our site. However, please note that disabling essential cookies (such as the authentication cookie) may prevent you from using certain parts of our service, such as logging into the dashboard.
6. Changes to This Policy
We may update this Cookie Policy from time to time. We encourage you to periodically review this page for the latest information on our cookie practices.